Pre-saleWe will promptly respond to customer needs and make careful analysis, recommend or guide customers to choose the most suitable product solutions, we will provide the appropriate technical datasheets (product images, specifications and drawings, etc.) for customer reference and confirmation,if customers have special requirements, we will modify the technical drawings accordingly by free.SaleWe will provide customers quotations based on different terms of trade,discuss and confirm the appropriate payment method for both sides.We will arrange production as soon upon receipt and inform customers the best lead time. We have dedicated staffs to monitor the production progress and product quality regularly, ensure product meet customer requirements totally. We have long-term cooperation logistics companies, we will provide competitive shipping cost for customers reference, if it’s accepted by customer, we will make CFR terms and arrange the shipment accordingly.After saleAfter the customers receive the goods, we will closely follow the usage status, if necessary, we will arrange engineers and customers to communicate online or launch conference calls, our engineers will assist customers for installation and testing, until the customer can correctly and skilled use our product. At the same time, we provide 12 months quality warranty from the date of shipment, for the NG products within warranty period, we kindly ask customers to fill out the RMA form and we will assign RMA No.,we will make suitable actions based on customer’s feedback. Also, we will provide the latest product information for customers reference, enabling customers to keep abreast of product and industry development trends.Product recommendation: According to customer needs, recommend the most suitable products.Supplier review: According to customer needs, review and recommend the most suitable suppliers.Purchasing agent: According to customer requirements, procure various parts.Goods inspection: According to customer requirements,go to factory to inspect the goods and supervise the shipments.Logistics: According to customer requirements, providing optimal logistics solutions, save cost for customers. |